Please note that the tracking information will be displayed after 2-5 days after being updated. Therefore, if you can't find tracking information about your package, please try in 1-2 days later.
Here are some of the questions that our customers most frequently have for us.
When will my order ship?
Orders are usually processed and shipped within 2-3 working days of purchase.
How long will my order take to be delivered?
After shipping out, it usually takes only 10-15 business days for standard shipping to the US and 5-8 business days for DHL express shipping, depending on your location.
Where do you ship from?
We ship your orders from various international warehouses (US, Canada, China and Singapore).
Why did I only receive part of my order?
Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way.
Why can't I track my order on the website?
Why is my tracking stuck?
This is completely normal. When your order is in transit and moving between countries, tracking will be very slow to update. Common delays can be due to e.g. weather incidents, customs or backlogs. When the item lands in the US, it will move very quickly to your doorstep. You can track it by simply entering your tracking ID into the official USPS or Fedex Tracking Site.
Why did I receive two separate tracking numbers?
Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID.
What shipping provider do you use?
You can expect to receive your package(s) through your local carrier (USPS or Fedex if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
How can I contact you?
If there's an issue with your package, please contact firstname.lastname@example.org for assistance. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.